Order Status
After receiving your email confirmation, please allow 2 to 3 business days for order processing (excluding weekends and holidays). Tracking information will be sent via email once the order ships.
Domestic Shipping Rates and Estimates
We are pleased to offer free standard shipping for orders over $100 and above. For orders under $100, shipping charges will be calculated and displayed at checkout. The shipping point for product is Fremont, CA. Delivery time within the USA is 1-5 business days.
International Shipping
We are pleased to offer free standard shipping for orders over $100 and above. For orders under $100, shipping charges will be calculated and displayed at checkout. The shipping point for product is Fremont, CA. Delivery time for international shipments varies depending on the destination and can range from 3-10 business days.
Additional fees may apply for duties and taxes once the shipment arrives at the destination country. Katch does not pay for these charges and will be the responsibility of the customer.
Tracking Information
After receiving your shipping email notification, please allow 48 hours for the tracking information to become available.
If your order does not arrive within ten days of receiving your shipping email confirmation, please get in touch with us at sales@rathbun.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
Sorry for the inconvenience, but we do offer shipping to P.O boxes.